Exchange Policy

Please note that all sale items are final and are not eligible for exchange. 

SIRAYO operates an exchange only policy for eligible unwanted items and does not offer refunds for items that simply do not fit or are no longer wanted.

We understand that sometimes an item may not fit as expected. To help avoid sizing issues, we strongly recommend referring to the description on each product or emailing us at customers@sirayo.com before placing your order.

If your item does not fit, we are happy to offer an exchange provided that the item in unworn, unused and returned to us within 14 days of delivery. All original security tags and labels must remain attached for an exchange to be accepted. 

To request an exchange, please contact exchange@sirayo.com within 14 days of receiving your order and include: 

  • Full name 
  • Order number 
  • Size originally purchased 
  • Size/item you would like to exchange for 
  • Reason for exchange


RETURN SHIPPING

Customers are responsible for the cost of returning items to SIRAYO. We recommend using a trusted postal service that provides proof of postage and tracking, as SIRAYO cannot be responsible for items lost or damaged while being returned. 

 

IF YOUR REQUEST EXCHANGE IS UNAVILABLE 

If the size or item you wish to exchange for is no longer available, we will offer you store credit to the value of the returned item, which can be used towards another purchase from SIRAYO


EXCHANGE PROCESSING 

Please allow up to 14 days from receipt of your returned item for your exchange to be processed and dispatched. 

You will receive confirmation once your replacement item has been dispatched. 


FAULTY OR DAMAGED ITEMS 

At SIRAYO, quality is everything to us. In the rare event that you receive an item that is faulty or damaged. please contact exchange@sirayo.com as soon as possible and provide: 

  • Full name 
  • Order number 
  • A description of the issue 
  • Clear photographs showing the fault or damage 

Our Customer Care team will review your request and respond within 1-2 business days.

For faulty or damaged items, please do not return the item until we have provided you with instructions. 

Once the item has been received and inspected, we will determine the appropriate resolution in accordance with your consumer rights. This may include a replacement or refund, depending on the circumstances.

 

IMPORTANT 

By placing an order through the SIRAYO website, you acknowledge and agree to our Policies, Terms and Conditions.