FAQs

Do you ship internationally?

Yes, we offer worldwide shipping. Please see our Shipping Policy for more information 

What should I do if my item does not fit?

Before purchasing from SIRAYO, we strongly recommend checking our Size Guide, as we do not offer refunds for items that do not fit. However, we are happy to exchange where eligible. 

Please refer to our Exchange Policy for more information. 

Please note that all sale items are final and are not eligible for exchange. 

What if I receive the wrong item?

If you receive an incorrect item, please contact us within 14 days of receiving your order. We will provide you with a return label and arrange for the correct item to be sent to you. 

What do I do if I put the wrong address?

It is your responsibility to ensure that all delivery details are correct before placing your order. However, if you notice that you have entered an incorrect address, please contact us as soon as possible. We will do our best to update your details, provided your order has not yet been dispatched. 

How can I track my order? 

Once your order has been dispatched, you will receive an automated email containing your tracking number, which you can use to track your package.

Please allow 1-2 business days for order processing before your order is dispatched.